Frequently Asked Questions

Heat Pump Installation (Ductless & Central)

How do I book a heat pump estimate in Red Deer?

Use our “Book Estimate” form or call. We confirm by phone/SMS and schedule a 45–60 minute on-site assessment.

What happens during the in-home assessment?

We measure living areas, check insulation and windows, review electrical panel capacity, and discuss ductless vs. central options.

How long does installation take?

Single-zone ductless: ~1 day. Multi-zone or central: 1–2 days, depending on line set routing and electrical.

Do you handle permits and inspections?

Yes. We obtain required mechanical/electrical permits and coordinate inspections in Red Deer and nearby towns.

Where is the outdoor unit placed?

On a leveled pad or wall brackets with snow clearance and drainage. We confirm the location with you on site.

Will you run visible lines on the exterior?

We use colour-matched line-hide covers and plan the cleanest route; attic or basement runs when practical.

Can you install in older homes with limited electrical capacity?

Yes. We assess the panel first and propose load management or upgrades if needed.

What is included in the install price?

Equipment, standard materials, labour, commissioning, permits, basic electrical tie-in, and a first-year workmanship warranty.

Heat Pump Repair & Maintenance

Do you service heat pumps you didn’t install?

Yes—most makes and models. We diagnose and quote before repairs.

How fast can you respond to no-heat calls?

Priority scheduling for no-heat; same- or next-day in most Red Deer cases during business hours.

What maintenance is recommended?

Clean or replace filters every 1–3 months, keep the outdoor unit clear of snow/debris, and book an annual performance check.

What’s in your annual tune-up?

Coil cleaning, refrigerant/electrical checks, condensate and defrost review, thermostat/firmware updates.

Do you offer maintenance plans?

Yes—annual tune-up, priority service, and parts/labour discounts.

My outdoor unit ices up—is that normal?

Light frost is normal; heavy ice isn’t. Call us to check defrost cycle, drainage, and airflow.

Why is my indoor head dripping water?

Likely a blocked drain or dirty filter. Shut the unit off and contact us for service.

Do you stock common parts?

We carry common boards, sensors, and contactors; specialty parts are ordered quickly.

Furnace Installation (Gas & Electric)

Do you install furnaces as well as heat pumps?

Yes—gas and electric furnaces sized for Red Deer homes; we can pair with a heat pump for hybrid systems.

How long does a furnace install take?

Typically 1 day including commissioning and site clean-up.

Will my existing ductwork work with a new furnace?

We inspect duct sizing and static pressure; we may recommend minor modifications for efficiency and comfort.

Do you provide new thermostats?

Yes—standard or smart thermostats; we set up schedules and show you how to use them.

What about venting and gas permits?

We handle permits, venting, gas line work, and inspection requirements.

Do you remove the old furnace?

Yes—removal and recycling are included.

Can I finance a furnace install?

We outline available financing/loan options and help with applications when eligible.

Do you offer electric furnaces for all-electric homes?

Yes—sized to your panel and home load; can be paired with a heat pump.

Furnace Replacement & Service

How do I know it’s time to replace my furnace?

Age 15–20+ years, rising bills, frequent repairs, or a cracked heat exchanger are common triggers.

Can you do same-day replacements?

Case-by-case. We prioritize no-heat emergencies and keep popular sizes in stock.

Do you service all furnace brands?

Yes—diagnosis first, then a quoted repair plan.

What maintenance keeps my furnace efficient?

Annual tune-up, clean filter, and verify combustion/venting safety.

Do you offer carbon monoxide testing?

Yes—CO testing and a safety inspection are part of service.

Will a new furnace reduce noise?

Modern ECM blowers are quieter; we’ll review sound ratings with your options.

Can you fix hot/cold spots in the house?

Often with duct balancing, zoning options, or airflow improvements.

Is a repair warranty included?

Yes—parts per manufacturer; our labour warranty is noted on the invoice.

Air Conditioning Installation & Service

Do you install traditional A/C as well as heat pumps?

Yes—central A/C and ductless cooling solutions for Red Deer homes.

How long is a central A/C install?

Usually 1 day with commissioning.

Can I convert my A/C quote to a heat pump?

Often yes; we’ll show the cost/benefit and low-temperature performance.

Do you recharge refrigerant?

We check for leaks first. If a leak is found, we repair before recharging.

What maintenance does A/C need?

Clean filters, clear condenser coils, and schedule annual service.

Is my existing furnace compatible with a new A/C or heat pump coil?

We confirm blower capacity, coil sizing, and electrical requirements.

Do you offer quiet/low-profile condensers?

Yes—options with lower dB ratings and compact footprints.

Will A/C installation damage landscaping?

We protect work areas and restore any disturbed ground around the pad.

Garage & Shop Heaters (Install & Service)

What types of garage heaters do you install?

Unit heaters (gas), radiant tube, and electric options based on space and usage.

How long does installation take?

Most garages: half-day to one day, including venting and gas/electrical connections.

Do I need a permit for a garage heater?

Yes—where required. We handle applications and inspections.

Can you mount heaters to maximize floor space?

Yes—ceiling or wall mounts with proper clearances.

Do you service existing garage heaters?

Absolutely—diagnostics, repairs, and seasonal tune-ups.

Will a garage heater affect my home’s heating?

No—separate zone. We size for the garage’s insulation and door leakage.

Can radiant heaters be used over work areas?

Yes—with safe clearances and placement to reduce shadows and drafts.

Is a thermostat included?

We install a basic or programmable thermostat and show you how to use it.

Financing & Rebates

Do you offer financing for heat pumps in Red Deer?

Yes—options include interest-free loans when available and third-party financing; we guide you through eligibility.

Who applies for rebates or loans—me or Red Deer Heat Pumps?

You apply; we prepare the quote, specs, and supporting documents you need.

When do I learn if I’m approved?

Typically within a few business days, depending on the program.

Can financing cover electrical upgrades?

Often yes—depends on program terms; we include the scope in your quote package.

Are rebates guaranteed?

No—eligibility and funding can change. We confirm the latest criteria at quoting.

Can I combine multiple incentives?

Sometimes. We’ll outline allowed stacks and the order of applications.

Do you require a deposit before paperwork?

We collect a small deposit to secure scheduling; financing disbursement timing varies by program.

Will incentives delay installation?

They can extend timelines. We’ll present a fast-track install option if you prefer to proceed sooner.

Service Area & Scheduling

Which areas do you serve?

Red Deer, Sylvan Lake, Blackfalds, Lacombe, Penhold, and nearby Central Alberta communities.

What are your service hours?

Weekdays: 8AM - 8PM | Sat: 8AM - 5PM | Sun: Closed; priority booking for no-heat calls. After-hours support arranged case-by-case.

How far out are you booking installs?

Usually 1–2 weeks; peak seasons may extend. We’ll offer the first available slots.

Do you offer same-week estimates?

Yes—often within 48–72 hours in Red Deer.

How do I prepare for my appointment?

Clear access to the outdoor area, mechanical room, and electrical panel; keep pets secure.

Do I need to be home?

Yes—decision-maker present for walkthrough and placement approvals.

How do you handle weather delays?

We reschedule promptly and keep you updated by SMS/phone.

Can you text me when you’re on the way?

Yes—technicians send an on-the-way SMS with ETA.